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Celeste Headlee: 10 ways to have a better conversation

10 basic rules.

Number one: Don’t multitask.
Number two: Don’t pontificate.
Number three: Use open-ended questions.
Number four: Go with the flow.
Number five: If you don’t know, say that you don’t know.
Number six: Don’t equate your experience with theirs.
Number seven: Try not to repeat yourself.
Number eight: Stay out of the weeds.
Number nine: Listen.
Number ten: Be brief.

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